It can happen that a customer can or will not use their subscription for a certain period of time. For example when the customer goes on a holiday or you yourself take a summer or winter break.

In those cases, you can choose to offer your customer a pause in their subscription. You have two choices when setting up a pause: with or without end date.

Pause with end date

A subscription pause with an agreed end date is generally more preferred because it is clear when the customer will start back up and after entering the pause there's nothing left to do to get the subscription automatically back to active. An example of a pause with a set end date is when the customer goes on a vacation for a set period of time. To process a pause like that, follow these steps:

  1. In the menu, go to 'Subscriptions'
  2. Look for the subscription you want to pause and go to the details page
  3. In the Options menu (top right), click on 'Pause subscription' 
  4. At the date, choose 'Specific date'
  5. At 'Pause until', enter the agreed upon end date of the pause
  6. Click save

The subscription will now get the status 'paused'. During the entire paused period (so from the current date until the pause until date), no transactions will happen for this subscription. Please note: if there are transactions currently being processed while applying the pause, they will still be finished.
On the day the pause ends, the subscription will automatically go back to the active status. The transactions will resume based on the payment rules in the product. For example, if there are weekly transactions every Thursday on this product and the pause ends on a Monday, the first transaction will be processed 3 days later, on the first Thursday.

Pause without end date

Sometimes it's not possible to know or decide the end date when entering a pause. Consider, for example, a gym membership where the customer has sustained a serious injury. In those cases, it's possible to leave the end date of the pause open. To do this, follow these steps:

  1. In the menu, go to 'Subscriptions'
  2. Look for the subscription you want to pause and go to the details page
  3. In the Options menu (top right), click on 'Pause subscription' 
  4. At the date, leave it on 'Infinite'
  5. Click save

The subscription will now get the status 'paused'. As long as the subscription is not resumed, no transactions will take place for this subscription. Please note: if there are transactions currently being processed while applying the pause, they will still be finished.
When the customer is ready to have the subscription resumed, just follow these simple steps:

  1. In the menu, go to 'Subscriptions'
  2. Look for the subscription you want to pause and go to the details page
  3. In the Options menu (top right), click on 'Resume subscription'

The subscription will immediately be resumed and transactions will be planned in based on the payment rules in the product. For example, if there are weekly transactions every Thursday on this product and the pause ends on a Monday, the first transaction will be processed 3 days later, on the first Thursday. 

What happens to the paused transactions?

In both cases transactions resume according to the previously planned schedule, skipped transactions during the pause will remain skipped. When for example the second and third transactions were scheduled to happen during the paused period, the first transaction after the pause will be the fourth scheduled one. The second and third transactions will not be created. If it is important for your situation that all of the transactions are still executed after the pause, take a look at the other options for pausing a subscription.

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