You can end a subscription either manually or through the API.

Manually ending a subscription

Follow these steps to manually cancel a subscription:

  1. In the menu, go to 'Subscriptions'
  2. Search for the subscription you want to end and click on it
  3. Click on 'Options' and choose 'cancel subscription'
  4. Select either 'immediately', 'specific date' or 'never'
    Please note: Once cancelled, this action cannot be undone
  5. After cancellation, the future transactions will be deleted from the system within 10 minutes

Immediately: The subscription is cancelled right away.

Specific date: The subscription is ended on the chosen date. On that date, future transactions are removed from the system.

Never: This option is only relevant if you want to adjust the '(will be) cancelled on' date. For example, when you've chosen a future end date for the subscription but the customer changes their mind and doesn't want to cancel their subscription after all.  

Cancel a subscription through the API

You can also cancel subscriptions through the API. Read more about that in our API documentation.

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