The IBAN of your customers can be updated in your eCurring account or through the API(update customer).
If you want to do it through your eCurring account, follow these steps: 

  1. Go to 'Customers' in the menu
  2. Search for the customer and click on it
  3. Scroll down until you reach 'Mandate details' and click 'Revoke'
  4. After you've revoked the old mandate, you can click 'Activate'.
  5. Fill out the new bank account holder and IBAN
  6. If applicable, tick the box for 'Assign the mandate to all active subscriptions of this customer'
  7. Click on 'Submit'

All future SEPA direct debit transactions will now be charged from the new IBAN.

Did this answer your question?