Creating a product is the first step to take when setting up your account. The product decides how much, how many times and when a customer needs to be charged.
You can create a new product by going to the Products tab in the side menu. From there, click on "Create product" in the top right corner.
This article will discuss how to set up a 'simple product'. If you need more flexibility, you can choose to create a 'custom product' instead.
This first step is the most important one of all: here, you decide the basics of your product like price, interval and additional costs or discounts.
Amount & VAT
Here, you'll choose the amount you'll want to charge your customer each period. Next to that, you decide what VAT percentage should be applied to the price, and if the given price is (and should be displayed as) including or excluding VAT.
Interval & Collection day
By default, the interval is set to monthly. Other options are daily, weekly and yearly. The possibilities for the collection day will differ depending on the chosen interval. If you want each customer to be charged when they sign up, go for the default 'Day of subscription' option. If you prefer to get all the payments done on the same day, you can choose any given day in the interval you've chosen, like every 24th of the month for monthly, or every Friday for weekly.
Setup costs, free trial & discount
Next to the periodic fee, you might want to include some extra costs or offer a free trial or discount.
If you add any setup costs, that will be the first charge to be deducted (or paid upon signing up) before the periodic fee is applied. However, the periodic fee will be scheduled for the same day. This could result in two payments being processed on one day, the start date of the subscription.
Please note: the setup costs are processed before any other fee.
If you choose to add a free trial, it means the customer will not be charged for the first period of the subscription. Let's say you have a monthly product for which you set the free trial on 2 months. This will mean the customer will pay the first monthly fee 2 months after the start date of their subscription.
Please note: if you've added setup costs, they will always be applied at the very start of the subscription, so before the free trial period.
When adding a discount, it means you add a discounted period, a period before the regular periodic fee is applied, in which the customer will pay less than the periodic fee. So let's say you've created a monthly product with a price of 25 euros and you add a discounted period for 10 euros of 3 months, it means the customer will be charged 15 euros for the first 3 months, before it moves onto the regular fee of 25 euros.
Please note: If you've added setup costs and/or a free trial period, they will be applied before the discounted period.
In this section, you decide which payment methods are available for your customers to choose from and how to deal with failed payments.
The method the customer chooses is not only used upon signing up and performing the first payment, but will be referenced for all future payments as well.
SEPA direct debit
Enable this option if you want your customers to be able to pay through SEPA direct debit. This way of payment usually takes about 2-3 workdays to process. From that moment on, it takes about 2-3 workdays until Mollie can tell you if the amount could be charged. Once the transaction is paid, Mollie Payments will paid out the amount within 10 workdays.
To be able to use the payment method credit card, it will not only need to be enabled in Mollie, but also approved by them first. Once the approval is done, this method can be used in all products. Please note however that this payment method can only be used when the verification method in the next step is set to ‘Online payment’.
In this section, you can decide if and how you want to follow up any failed payments that occur.
Retry failed payments
With this setting, you can decide how many times (if any) a failed or charge backed transaction should be retried. It can happen that a customer had insufficient funds on their account. In that case, with this feature enabled, eCurring will try to charge this account again a couple days later.
Follow up failed payments by email
When all automatic attempts have been completed and the amount could still not be charged, eCurring can automatically include this payment in a payment reminder trajectory. In that case, up to 3 emails get sent to the customer in which they get informed about the outstanding invoice. The customer can then pay this open charge through a payment link connected to any of the enabled payment methods in your Mollie account.
Suspend unpaid subscription
When a customer has multiple invoices outstanding, it’s possible you would like to prevent more new invoices (including failed transactions) from being created. To automate this, you can set up a rule to suspend a subscription automatically once a certain amount of outstanding invoices is reached. Once this amount is reached, the subscription status is automatically set to “suspended” and no new invoices are created. If a customer pays an outstanding invoice which results in the amount of invoices going below the set threshold, the subscription will automatically be updated back to the active status.
Product name & internal name
The product name is used towards your customers, so it should be clear and recognisable. Your customers will see this name pop up in the following places:
- On the invoice at the description of the product
- On the bank statement as a description of the charge
- On the page your customers issue their mandate
- In the confirmation email your customers receive after signing up
The internal name is what is used within your eCurring account, your customers will not see this name.
When you want to charge your customers periodically, they will need to issue a "mandate" for this. This means they agree to a recurring payment from their bank account. There are four different ways for a customer to issue their mandate:
- Email - after signup your customer will receive an email from which they can issue their mandate
- Text message - after signup your customer will receive a text message from which they can issue their mandate
- Online payment (€0.01) - the customer will pay a verification payment of 1 cents after signing up
- Online payment (first term) - the customer will pay the full first term of the product after signing up
You can choose one of these possibilities per product. Please note, the online payment options are only possible when at least 1 online payment method is enabled in your Mollie account.
Send invoices to customer by email
When this setting is enabled, an invoice will be sent to the customer 2 days before every transaction gets processed to notify them.
Advanced options > Terms & conditions
When a customer signs up for your product online, it’s important that they have access to your terms & conditions. When you’ve uploaded these for a product, they will be visible on the page your customers issue their mandate. The customer can then read and download the terms.
Once you've walked through all the steps, you have a chance to review the options you've entered and make sure they are all correct. When you're ready, click 'Confirm' and the product will be created!
You can now start creating your first customer & subscription!